General Information

How to track your Order? / How do I track my order status?

We will send you an Order Confirmation email with updates order status.  Also you can check for your information by “My Order”. If you are not registered, click on the “Tracking Information” link in the Email for details.

What do the order statuses mean?

  • Pending Payment: Your payment was unsuccessful
  • Processing: Payment is completed and your order is in progress
  • Shipped: Your parcel has been sent out
  • In-Delivery: Your parcel has been passed to courier
  • Completed: Order completed

 

I forgot my password, what can I do?

Please to reset your password by “Forget Password”

 How to check the order number?

We will send you an Order Confirmation email with updates order status.  Also you can check for your Order Number by “My Order”. If you are not registered, click on the “Tracking Information” link in the Email for details.

Do I need to register account for shopping?

No.  But it’s easy to Sign up and creates a new account with us to enjoy your shopping.

Is product the same across the product image shown on our site?

The product color might be different due to the shooting lighting or the screen display color. Or you are welcomed to visit our physical stores to know more.

May I pick at offline stores?

Currently we provide Delivery Service. 

Is the site product assortment the same across the physical store?

Yes.

 

The product price and price tag’s is different?

The product price is subject to the system display at the time of purchase.

 

Is product price the same across the site and physical store?

Yes.

May I cancel the order?
You can apply for returns when the order is in completed status. Returns will be accepted within 30 days of purchase with the sales receipt.  Items must be in the original condition with tags and packaging intact. Excludes panties, socks, swimwear, nipple cover, accessories or free items.

How can I return?

Please check order and find “RETURN”

 

Delivery and Shipping

Time for shipping?

In general the shipment will be finished in 3 - 7 Days  and during high season and sale, you may experience a longer than expected delivery time.If the status of order remains unchanged over 7 Days. You are suggested to contact CS to get better understanding of your order.

Is there a shipping service for a purchase at offline store?

There is no delivery service at all 6IXTY8IGHT offline stores.

May I exchange for another size?

No exchanges is accepted. Returns will be accepted within 30 days of purchase with the sales receipt.  Items must be in the original condition with tags and packaging intact. Excludes panties, socks, swimwear, nipple cover, accessories or free items.

 

 

 

May I return without price tag?

Items must be in the original condition with tags and packaging intact. Returned goods without price tag would not be accepted.

What happens if I missed my delivery?

Your parcel will be returned to our stores if we cannot reach you for 2 times and your order will be canceled. But we'd be more than happy to redeliver your order. Please contact CS if you miss the delivery.

Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

We will call you before delivery. We don't suggest this. We would like to make sure your parcel reaches you safely, so a signature is required upon delivery.

How do I change my delivery information?

You can contact our CS for changing address or contact information. But it cannot be changed when the order status is SHIPPED.

 

I received a defective item, what should I do?

Sorry about this. Please contact CS for handing this. And you may need to send the information below.

  1. Your Order ID (e.g echk4000000408)
  2. The product code of the defected item (e.g 8F9TP07624E21)
  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange.

CS Contact:

Thailand: eshopth@6ixty8ight.com

  

I received a wrong item, what should I do?

Sorry about that.

Please contact our CS and you may need to prepare the information as

  1. Your Order Reference (e.g echk4000000408)
  2. The product code of item you have ordered (e.g 8F9TP07624E21)
  3. The product code of item you have received (e.g 8F9TP07625A02)

Our Customer Care team will get back to you as soon as possible and assist you with an exchange.

CS Contact:

Thailand: eshopth@6ixty8ight.com

 Who will bear the cost for returns?

The cost for returns will be bared by customers.

 

For returns. Where should I return to?

Refund application is only accepted on 6IXTY8IGHT official website. Please return the products with the information of order number, name and phone number to any 6IXTY8IGHT stores in the same market which you made the order. Or you can ship to below location with order information.